What is WHMCS and How Can I Use It?

WHMCS is the leading client management platform for people who make money from reseller hosting, and it’s not hard to see why. With all the domains and client accounts you have to keep track of, the features offered by Monsterhost’s WHMCS far outpace the competition.

What is WHMCS for?

The aptly named WHMCS stands for Web Host Manager Complete Solution.

WHMCS is the world’s leading all-in-one client management system for reseller hosting. It handles everything you need to set up to run your reseller hosting business, including signup, billing, support, hosting packages, domain registration, and payment gateways.

In short, WHMCS is the automation platform that simplifies every single aspect of your reseller hosting business.

Why are so many resellers using WHMCS?

There are lots of resellers using WHMCS because it works.

WHMCS is a software suite that automates and streamlines your hosting business to make it easier for you to resell hosting. The most popular function of WHMCS is its automated billing service, which automatically bills your clients, so you’ll never have to worry about tracking payments again!

But that’s not all it does. You can also use WHMCS to set up new accounts and domains, manage customer communications and set up tools to help your clients help themselves, so you can free up your own time.

WHMCS is also compatible with hundreds of the most popular control panels, including cPanel.

How WHMCS works with Reseller Hosting

Check out four of the most powerful ways WHMCS helps you run a profitable reseller hosting business:

1. Package building
2. Automated billing system
3. Customer support system
4. Automated domain management

1. Simplifies package building

Using WHMCS means you won’t need to create every single point of online sale, customer interface, additional feature and resource for each new cPanel account individually. Instead, you’ll be able to create WHM packages and offer these to your customers.

Additionally, when you make money from reseller hosting, one of the biggest pains in the neck is coming up with packages for your customers. If you aren’t careful, you could end up packages that look so similar that it’s not clear even to you why customers should bother paying more for one package than for another. Another nightmare of package building is that sometimes, you finish creating your package only to find that there’s some resource you haven’t specifically allocated to any package, which confuses and frustrates your customers to no end.

With WHMCS, you’ll never make any of those mistakes again. When you use the “Products/Services” page, you can scrutinize your packages to make sure there isn’t too much overlap between your packages and that there aren’t any unallocated resources. This way, all your customers can be assured that they’re getting value for money.

2. Automated billing system

This is probably the feature that hosting resellers appreciate the most.

The whole point of reselling web hosting is that it’s a great way to make passive income. The more automated your billing system, the more effortlessly you can accumulate your wealth.

Advantages of automated billing

Here are some of the great ways the automated billing system helps you streamline your reseller hosting business:

• It’s integrated with all the major payment gateways: Customers are notoriously suspicious about leaving their sensitive information with payment gateways they’ve never heard of before. WHMCS is integrated with the biggest names in payment gateways, which means your customers will be using payment gateways they already know and trust.
• Easy PDF invoices: You can use WHMCS to easily create professional-looking PDF invoices to send to your customers.
• Payment reminders: Automatically remind your customers when their payments are due and send overdue notices for failed payments.
• Off-site gateways: If you don’t want to go through the hassle of getting compliant with PCI, you can collect payments using PayPal and 2CheckOut.
• Multi-currency capabilities: Do you have customers from all over the world? No problem! You can use our platform to bill and invoice your customers in multiple currencies.
• Coupons and promotions: Discounts and promotions just got easier. The WHMCS helps you create promo codes with specific criteria and give fixed or percentage-based discounts.
• Late fees: With WHMCS, you can automatically apply fixed or percentage-based late fees.
• Email notifications: WHMCS sends you email confirmations for all invoices and payments!

And that’s not all WHMCS does. You can also use it to capture payments on demand from credit cards, create drafts of invoices that your customers won’t see, process refunds directly from invoices, automate the handling of payment-related disputes, and so much more.

We’re not kidding when we say that WHMCS completely streamlines payment collection in your reseller hosting business.

3. Customer support system

WHMCS offers an easy-to-use client portal. This means your clients can oversee their own accounts by viewing the services they’ve bought from you and managing their own invoices and support tickets.

The more work your clients can do on their own, the less work you need to do as a hosting reseller.

4. Automated domain management

WHMCS gives you everything you need to sell domains, including name suggestions and a self-service management dashboard for your clients.

This is amazing news for your sales conversions. When your clients are just about to buy a domain, WHMCS offers intelligent suggestions for good domain names, which makes it more likely that they’ll buy at least one domain and often also leads to sales for multiple domains!

We also make it easy for your clients to transfer their domains to you and offer these amazing features:

• Domain availability checking: Your clients can check the availability of domains using real-time polling of WHOIS services
• ID protection: Your clients value their privacy. With ID protection, you’ll be able to ensure it.
• Automated renewals: This gives your clients one less thing to worry about. They can rest easy knowing their domain is safe when they automate the renewal process.
• DNS management: This lets your customers directly view and manage the DNS Host Records associated with their domain.
• WHOIS lookup: With WHMCS, your clients can view the WHOIS information for any domain!

Why resellers using WHMCS have an easy time scaling

As your customers’ needs grow, they’ll need more and more resources. With WHMCS, you can easily help them fulfil their need for more resources. And the best part is that WHMCS automates this whole process, so you don’t have to monitor every account for every customer. You don’t even need to personally upgrade their package. If a customer needs more resources, WHMCS will automatically collect the customer’s payment and automatically upgrade the cPanel package!

Wrapping up

WHMCS makes it a breeze to automate your web hosting business. With its intuitive design and amazing features, it’s no wonder there are so many rave reviews from resellers using WHMCS! To streamline your reseller hosting business, add it to your arsenal of hosting tools today!